Solved

No Parent/carer error or parent email missing

We've had some reports of clubs being unable to submit players to the league and an error message being displayed as "player does not have a connected parent/carer" (as per the below) and "Parent/Carer does not have email address"


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UPDATE 20/08/21: We have had a release today which should have fixed all outstanding parent/youth link errors allowing you to submit your players.
Where we have had to perform the fix, some players may now get a blank error when you initially try to submit them, you can fix this by cancelling the request (Pending action) then re-assigning th e player to a team. Guidance video is below:



89 people have this problem
  • UPDATE: The team has performed some data-fixes to the system this morning which should allow players who have previously had this error to be submitted.

    New players/parent links may still face this issue whilst we try to rectify the root cause.

  • UPDATE: Fix has been found and is currently undergoing testing, data fixes will continue whilst testing takes place.


  • UPDATE: Overnight, a hot fix will be released into portal to fix -

    a) Parent/Carer with emails returning an error message that they do not have an email

    b) Flagging missing data which is actually available


    1 person likes this
  • UPDATE: Fix has been released to cover

    a) Parent/Carer with emails returning an error message that they do not have an email

    b) Flagging missing data which is actually available

  • Whilst a large number of these have been fixed - we are aware of some cases whereby there is a continued issue which the team are investigating.

    For players whereby a blank submission error is now shown can we please ask you follow the below workaround whilst we work on a fix:
    Workaround for blank submission error: Please go into your player > Click edit details (You dont need to update anything) > Click Update. You should then be able to submit your player.  

  • UPDATE: We have had a release today which should have fixed all outstanding parent/youth link errors allowing you to submit your players.
    Where we have had to perform the fix, some players may now get a blank error when you initially try to submit them, you can fix this by cancelling the request (Pending action) then re-assigning th eplayer to a team. Guidance video is below:


  • We are aware of some players who still cannot be submitted due to needing a data push, this is being worked on by the IT team currently.

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